Verizon FIOS
Bad Service

Don't get FIOS. Or at least examine other options first. And expect that it will take your time and effort to get it all working.

Before we had FIOS, our telephone landlines went down several times, for more than a week each time, and Verizon told us the only thing we could do to have reliable service is get FIOS. The indicated that soon they would not be supporting land telephone lines. We finally did have FIOS installed, and I regret not checking out other options. The installer did a very bad job, concerned only about getting a wire to the house and leaving us to figure out how to make everything (high speed internet, Cable TV, local phone services) work. We paid an outside person to get the computers and printers all working again, and we had to have an additional service call from Verizon.

We then had severe, loud buzzing on the line and tried to schedule service. We managed to schedule it (taking 20 minutes on hold and being transferred a couple of times). But something as simply as canceling the service could not be done easily. Verizon's contact page provides a phone number which is not for fios, resulting in 20 minutes of being on hold and passed to different numbers. Just to cancel a service call. They have no on-line capability to schedule or cancel service.

I have to say that the people I spoke with were pleasant and wanted to help. Verizon just doesn't have things set up for them to help you (wrong phone numbers listed, no easy way to cancel a service call, etc). Verizon needs to learn how to provide efficient and effective customer service. The way they are set up now costs me time and effort, but also took up their employees' time doing something that should have been properly done in 30 seconds (and on-line).

Company: Verizon FIOS
Country: USA

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