T-Mobile
Plan Upgrade Promise Not Honored and Contract Extended Without Notice

Me. I became unemployed in July. I called T-Mobile to tell them that my 600 minutes a month wouldn't cut it while I was searching for a job. They said, no problem, let's hook you up with 1000 minutes. That would cover the overage I already had. 600 minutes was $39.95 / month. 1000 minutes is $59.95 a month. I figured for the extra $20, that would help me in my job pursuit.

No. Not only did they not cover my overage of the current month which they said they would ($223.71 v. $59.95) but they signed me up for another year's contract (definitely not mentioned).

So. I have canceled my service.

Company: T-Mobile
Country: USA
State: New Mexico
City: Albuquerque
Address: PO Box 37380
Phone: 8009378997

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