David's Bridal
Daughter's Wedding Dress Sold To Another Custome

This is an account of what happened to my daughter:

On March 15, I purchased my bridal dress from David's Bridal at 9201 North 29th Avenue, Phoenix, Arizona. The dress was thoroughly inspected by me, my maid of honor and my mother, to assure there was no missing beading or other flaws that would need alternations. Per David's Bridal request, I returned the dress on May 8, for detailing and pressing. From the time David's Bridal employees placed the dress in the garment bag at the time of purchase until I returned it for pressing, the dress was never removed from the garment bag.

On Wednesday, May 21, I spoke with Maria in the alternations department who assured me the dress would be completed on Friday for pick up. My fianc and I arrived at David's Bridal on May 23rd at 4:30 P.M. To pick up the dress. A young woman named Evelyn was assisting me. After I went to my car to get the pick up receipt, without introducing herself, a woman named Vicki, approached and literally grabbed the receipt out of my hand snapping, I'll take care of this, turned and disappeared. Vicki returned in a few minutes stating my dress had been misplaced, but if I would return in 30 minutes it would be ready for pick up. I arrived home at 6:15 P.M. And immediately called David's Bridal, spoke to Juana in alterations and was told I had to return that night to pick up my dress because she would be done in two minutes. I explained I wanted my dress cleaned and pressed properly and did not want a rush job. Juana informed me I had to pick the dress up that evening because the following day was Saturday and David's Bridal would be far too busy to accommodate me.

My mother and fianc returned to David's Bridal later Friday evening to pick up the dress. When my mother arrived, Vicki's tone was quite terse and her demeanor was that she was totally annoyed by their presence. Vicki tried to place the blame on me, stating the original pick up date was May 26th at 6:30 P.M. (My wedding was May 26th at 10:30 A.M.) My mother and fianc were informed the dress had been found but my mother was only allowed to make a visual inspection of the dress in the garment bag. Vicki assured my mother the dress had been pressed, inspected, detailed, and there would be no need to bring it back to David's Bridal for anything further.

When my mother arrived at my home, I removed the dress so it would not get wrinkled remaining the garment bag. The train had been folded, clipped with a hanger and hooked over the back neckline of the dress. We noted numerous snags, loose threads, missing beadwork, and neither the dress nor the underlying layers had been steamed or pressed. The following morning we returned to David's Bridal and Vicki's demeanor continued to remain terse and unfriendly. Maria, the alternations employee, informed us the train should not have been clipped with the hanger because doing so would only create additional wrinkles nor should the hanger have been hung on the back neckline. Upon further inspection, we discovered even more flaws, loose threads, a broken shoulder strap, more wrinkles, and more missing beadwork.

We suspected this was not the original dress I had purchased from David's Bridal. When confronted, Vicki admitted to my mother and maid of honor that my original dress had been sold to another customer. My mother and fianc subsequently spoke with the store manager, Debbie, on the phone, explained the situation and informed her Vicki had acknowledged the fact my original dress had been sold to another customer. Debbie told my mother David's Bridal has no tracking system therefore it was impossible to determine who now had my dress.

Debbie asked my mother what we wanted in compensation, since David's did not have another dress like mine; there was no choice but to wear a used dress at my wedding. Under the circumstances, we would agree to accept the used dress David's Bridal had switched, expected it to be repaired, detailed, pressed to my satisfaction, and we expected a full refund for the full purchase price of my original dress. Debbie stated she was home ill, could not come to the store that day and asked us to return Tuesday, May 27th to pick up the refund confirmation. My mother and fianc both spoke with Debbie regarding this, and agreed. My fianc and mother specifically told Debbie we did not want to arrive on Tuesday, May 27th to pick up the refund confirmation only to have her deny our verbal agreement for a full refund. Debbie adamantly stated she would stand by her offer of a full refund.

On Tuesday, May 27th, my husband and I went to David's Bridal to pick up the refund confirmation and Debbie refused to honor her original offer. I have subsequently been billed the full amount for the used dress and reported to the credit reporting company. I have written numerous personal and confidential letters to the president of David's Bridal (Robert Huth), the president of Household Bank (Dale Aldinger), and never received a response from either. I have sent each a 72-hour demand letter delivered by certified mail, restricted delivery and both presidents refused to sign for the letter or respond as requested.

I have subsequently been billed the entire amount for my dress ($577.25) that was sold to another customer, and reported to the credit bureau. The demand for payment in addition to late charges now totals $981 for a used dress.

Company: David's Bridal
Country: USA
State: Pennsylvania
City: Conshohocken
Address: 1001 Washington Street
Phone: 6109435000

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