David's Bridal
Terrible customer service

I will NEVER refer anyone to david's bridal after everything that my mother is currently going through.

My brother is getting married next month and my mother purchased a dress about 3-4 weeks ago. We were given a date of when the dress would be in, and decided to call a week ahead to see if maybe the dress came in early. That was when i found out that there was no dress under my mom's name or phone number. But that there was a dress under the name of the bride's mother. We come to find out my mother's dress was under someone elses name. No big deal right?

Well, then my mom receives the dress, only to find out its in two different sizes. The jacket is her size, the dress is 2 sizes too big. The store claims they will have the "right dress" in time for the wedding, but at this point my mom is already searching for a back up. I called and left a lengthy message to the david's bridal customer service line, and once the new "correct" dress comes in I will be speaking with the manager of the store.

Orders under the wrong name. Not bothering to inform anyone (even the bride's mother, since the dress was in her name) that the dress had arrived. And two different dress portions.

I will not be giving david's bridal anymore of my time or money. I suggest if you do business with them that you watch out and pay close attention to what you are ordering and what you are getting.

Company: David's Bridal
Country: USA
State: Nevada
City: Reno

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