FedEx
Wrong Card Charged, Extra 3.00 Fee and 34.00 Overdraft Fee

Today I spoke to Carmen Echols at the corporate headquarters, who told me in so many words that they can do what they want. There are nearly 300 complaints about FedEx in this one section alone, and to my knowledge none of their employees has responded.

On August 17, I sent a package via FedEx. I used my FedEx account number on the packing slip but wanted to pay by cash or debit at the counter. The employee would not allow me to do so and told me that I would receive a paper bill at the end of the month. I told her this was wrong, but she insisted. I should have walked out and gone to the carrier I usually use, but I was pressed for time.

I was still bothered by the "bill at the end of the month" answer, so the next day, on August 18, I called the 800 number and spoke to a "Supervisor" named Ray. I explained the situation. Ray told me that the clerk was wrong. He told me that they would bill the card attached to my account ending in XXXX. I told Ray that I did not use that card anymore and did not want it charged. Ray asked me for another card number and I gave it to him. Ray told me I had nothing to worry about because I had not been charged for the shipment yet and would not be charged until the shipment was delivered. He told me the shipment would not be delivered for another four days (it turned out to be five) and that the new card I gave him would be billed when, and only when, the package arrived at its destination.

I told Ray that I was unhappy with their service and wanted to cancel my account. He told me that I could not until the package was delivered. Ray promised to cancel the account on the 22nd and call me to confirm. That never happened.

On the 29th, twelve days after I updated my billing information with Ray and six days after the package was delivered, the card that was not supposed to be charged was charged. My bank called, and my account is now overdrawn because of FedEx and Ray. In addition, I learned that FedEx added an extra $3.00 to my card for the shipment. Instead of being charged 10.42, I was charged 13.42, plus a 34.00 overdraft fee.

I called in and was directed to the secretary in corporate. Upon calling, I asked for Executive Customer Care, but she demanded to know the reason for the call. I told her. She took my information and called me back. She told me that I was not getting the 3.00 back because it was for a fuel surcharge "or something". I explained that there are laws in this country governing credit and debit card transactions and that they cannot give me a receipt for one amount and then add more to it without my express permission, which I never gave them. She then informed me that they do not change credit card billing information. So a customer cannot change billing information at FedEx? I tried to pay up front in cash or debit and could not. I called in and gave new billing information, and they did not take that either. And they think they can add extra fees after the fact without advising me or getting my consent?

I am disputing this with my bank. I have also filed a BBB report and complaints with the attorney general in their state and in mine.

Do not ever open an account with this company, and do not give them any credit or debit card information. You will be sorry. I believe the reason they would not let me pay at the counter is so they can add extra charges without my permission.

Years ago I stopped using FedEx for my shipping after I received a Valentine's Day gift with a glass vase and the FedEx driver literally threw the package on the porch. I heard the glass break as I opened the door. He covered his mouth with his hand and left quickly. I called the company the gift was purchased through to let them know, and they replaced it. The woman told me that they get many complaints about FedEx people breaking things.

I have a professional services business and I have to use FedEx for my customers. From now on I will offer all of my customers a discount if they ship with another carrier. I will ship with FedEx if that is what they want, but I will strongly discourage it.

Company: FedEx
Country: USA
State: Tennessee
City: Memphis
Phone: 8004633339
Site: fedex.com

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