JustAnswer
Antique Valuation Deposit Charged Despite Withdraw Payment Click

I needed a valuation for an antique, so I asked info@justanswer.com if they could help. I was asked for a deposit of 29, which they said I could withdraw if I wasn't satisfied with the answer. I was given an answer, but not a very satisfactory one. They said that if I needed any more information, I should click the reply button, which I did several times, but I got no reply. So I clicked the withdraw payment box, thinking that was that.

I then got an email informing me that the payment had gone through. Obviously the information stating that you don't pay unless you are totally satisfied is untrue and contravenes the Trades Description Act.

I would be interested to know if anyone else has had any dealings with this website and what the outcome was.

Company: JustAnswer
Country: USA

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