JustAnswer.com
Advertised $1 Deposit Became $30 Charge, Refund Never Arrived

The advertisement stated that a good faith deposit of $1 was needed to start the process, so, stupid as I am, I gave them my credit card number. I asked my question and waited and waited, and about 25 minutes later I got a reply. Keep in mind that the website stated that if I was not satisfied, I could get a refund. The response I received was that they needed more information from me. At this point I was already unhappy with the service. Unknown to me, a charge of $29 had also been made to my account for accepting the reply. So now we have a $30 charge.

Also, on the intro page of the website there is a statement flashing "check here for 7 day free trial." I clicked that too, thinking there would be no charge anyway. After checking my bank account and seeing the charges, I immediately went back to the website to request a refund, since they state satisfaction guaranteed. After several minutes of the website jumping around from one screen to another, I finally reached an area where I could request a refund. I got a response that they would manually refund my money, and it stated that this was usually done the same day as the request. When I checked my account, the bank knew nothing of such a request.

Company: JustAnswer.com
Country: USA
Phone: 8885878220
Site: justanswer.com

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