Sears
Dryer Warranty Repair No-Show, Customer Advocate Refused Manager Name and Hung Up

Sears Service Repair - what a rip off = another failed American company - customer service loses another life long customer - scheduled appointment (AGAIN) on an extended warranty appliance - this time the dryer (again) the "Blue Crew" was confirmed for 1-5pm appointment. No show - no call (again). Repeated calls to confirm the arrival - with each call the Sears Customer Service rep assured us the Repair rep would indeed call and was on the way. At 8pm after no calls by ANY SEARS EMPLOYEE OR CONTRACTROR the Sears Customer Advocate (the last person willing or available) LaShaonda - (the only name she would provide) refused to offer a resolution. LaShonda refused to provide a managers name or phone number or a solution. LaShonda LIED about calling the "local" dispatch and refused to provide a local contact. LaShonda REPEATEDLY told me she was the LAST person available and stated she "WOULD NOT PROVIDE NAMES OF MANAGERS, TEAM MEMBERS OR SUPERIORS"; I continued to press for a name or a manager when she simply HUNG UP.

Sears fails on very level of customer service!

Never will I shop a Sears holding company!!

Company: Sears
Country: USA
State: Georgia
City: Atlanta

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