Dish Network
Billed $100 for old receiver after agent said no return needed

We had Dish network for almost 8 years. And our remote control was getting old, so I called and asked them to send me a new remote the guy I spoke with told me that I the new remote would not work the old receiver that we had. He said that I needed a new receiver also, I told that was fine and he charged me 15.99 for shipping cost. While I was on the phone we him I asked him what I was to do with the old receiver and the old remote. He said since they was so old that they didn't need them returned to just dispose off them.

A few days later I got the new receiver and the new remote in the mail. Hooked them up and everything was fine..intill I got my bill the next month charging my 100.00 dollars cause I didn't send the other one back. Well I called them and got some Spanish speaking woman that I couldn't understand. I told her what the was wrong and that the guy I had talked to told me that I didn't need to send it back. I asked to speak with a manager, she said they sent me packaging material to send all that back in (which they didn't) I told her that the receiver was in the landfill and I couldn't get it back then she said I either go get it from the landfill or pay the 100.00 dollars, I asked this lady if she new what a landfill was?

She said she had no idea then after explaining to her what it was she still suggested I try to find it. I gave her a piece of my mind and sent the new receiver and all back to them cut off my service..

That was in July this year well I just received a bill for 354.98 for 2 months of service that I didn't even get plus the stupid receiver... I recommend not going with Dishnetwork at all. There very rude and don't care about there long time customers at all...

Company: Dish Network
Country: USA
State: Colorado
City: Littleton
Site: dishnetwork.com

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