Direct TV
Cancellation fee

I recently had to disconnect my direct tv because there was a fire in the building and the owner of the building told me i had to remove the dish because of fire hazzards. When i cancelled i recieved a $220 cancellation fee. They told me that since i replaced a faulty dvr reciever a year ago i still had a year left on my contract. I was never informed of my contract being extended when i called to replace the reciever and i wrote to the complaint department and when i didn, t hear from them i called direct tv. They told me the dispute department informed them that the cancellation charge was valid and that i had to pay the $220 dollars. I believe it is unfair to penalize somebody for a faulty dvr reciever and also when the owner themselves asked you to remove the dish.

Company: Direct TV
Country: USA
State: New York
City: Rego Park

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