Securus Correctional Billing Services
Quoted fees did not match charges and surprise processing fee

Securus Correctional Billing Services deceptive about fee's they charge. They tell you one thing and charge you way more. I sent them $85 and received 3 calls for January. I called Feb 13 to check my account. It said I was -$18. They sent a bill in the mail stating that I owed $4.63. I put $50 in feb 14. I received 3 calls. 1 was for 10 min ($4.30) the 2 other calls were 15 min each ($6.45 each 15min) I checked my balance. It said I had $10 left. That means I used $17.25 of my $50. Somewhere I missed a bunch of money.

I called them up and they told me that $42.61 was forwarded to the previous billing cycle and that I owed $34.14. I told them this was not right. But got no answer as to why I was charged that amount. I asked them what are the charges. They only told me I am being charged $6.45 a min. They do not answer as to what other fee's they charge. I closed my account with $2.76. They sent $2.76 to my account. Then I get a bill in the mail for $2.49 for bill processing fee. This company has done this to my Mom as well. I really want to stop this company from ripping people off who are trying to contact love ones. Also from hiding outrageous fee's without them telling you up front.

Company: Securus Correctional Billing Services
Country: USA
Address: P.O Box 650757
Phone: 8008446591
Site: securustech.net

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