United Parcel Service
Weekly Smart Pickup fee charged but pickups often missed

UPS offers a 'Smart Pickup' service in which one pays a weekly set fee for the privilege of having a pickup set when a shipment is entered at the UPS website. UPS has never failed to efficiently charge the weekly fee, but all too often ignores required pickups.

When called a day later with complaint, UPS 'customer service' reps make all the correct scripted comments - in a monotone & without any apparent interest at all, leaving one hoping that the missed pickup will actually happen.

Today, TWO DAYS after UPS online said my package would be picked up, I called & got the same response. I called the local service center (at the ph # I finally got them to give me the last time I had this complaint) & the service route supervisor told me, without any apparent remorse for lousy service, that he would "try to have it picked up today". TRY??? I called the national service # again & yelled at them.

Company: United Parcel Service
Country: USA
State: New York
City: East Syracuse
Phone: 3154331695

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