T-Mobile
Second Line Placed on Separate Higher-Rate Plans Instead of Family Plan

After being a customer of T Mobile for over a year, I contacted them to add a second phone, and sign up for their "Family Plan" I jumped thru all the hoops, and thought everything was fine - until I got my first bill! They had placed both my phone lines on separate plans (at a much higher rate), rather than merge them onto the family plan as requested.

I called T Mobile, and waited for 40 minutes on hold, only to be blown off with the excuse that a "supervisor was not available" to talk to me. WTF???

I've sent numerous emails to T Mobile after this - none have explained this discrepancy, or offered to resolve the over-billing.

Bottom line, T Mobile informed me that their "notes" don't support my position. Frankly, I think they've got an incentive program going with their CSR's to sign-up the most lucrative plans they can - and why would they place notes on the account that would negate their commission.

Customer Service at T Mobile sucks!!! I was really happy with my experience with T Mobile (over a year) until this - and they dropped the ball. How is this even close to taking care of the customer?

Company: T-Mobile
Country: USA
State: Florida
City: Orlando

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