DirectTV
Five Billing and Service Problems Within Two Weeks of Signing Up

Hello,

I am writing to compliant my service with DirecTV. Since I joined 2 weeks ago I have to call customer service 5 times to resolve my issues

First incidence - When I got my service, JADeworld was not included in my service. When I inquired about the service, I was told that it would be 16.99 to add JAdeworld. This price confirmed my decision to join DirectTV. The rep gave me a total quote of 89.99. However, when I called after the installation, I was told that 1) JAdeworld was not added 2) it's 36.99, and that the original rep misrepresented the info when he signed me up during the initial for the sign-up. That is bait and switch

2nd incidence - My bill shown 7 receivers when I only ordered 6

3nd incidence - all my channel were missing, after calling back the 2nd time (the first rep was useless and finally resolving the problem. I got billed for $100

4th incidence - Had to call back to resolve billing issue from 3nd incidence

5th incidence - none of the HD channel are working. I called the 800 number and after all the automated service. I am still on hold for 10 minutes.

I pay $130 a month and have to call every week. This is ridiculous! I had DishNetwork for several years, never had any problems with my service or billing.

As a result of all my troubles and agony, I am request a goodwill credit for $50 as well as a $5 credit per service erruption / billing error.

Company: DirectTV
Country: USA
State: Colorado
City: Greenwood Village
Site: directv.com

  <     >