T-Mobile
Incorrect Cancellation Date Led to Early Termination Charge Threat

I would like to report T-Mobile for giving out incorrect information and then turning around and claiming that information was not given. I cancelled my service with them to switch to AT&T since the reception was so bad on the date I was told my 2 year contract ended, (this is after being with T-Mobile for 9 years), then I seen a charge on my automatic online payment that was not mine. Spoke to a representative and was told that is was incorrectly charged to my account and that they would stop my auto pay and credit my account and that I should receive a bill for $9.98. I then received a bill in the mail for $224.84 stating that I terminated my contract early. I spoke with 3 different individuals to finally get my bill down to $44.74. I then received another bill a week later for the original $224.84 that was due upon receipt or I would be sent to a collection agency. I then had to call T-Mobile again which they stated that the amount due was $44.74 but they wanted me to pay over the phone immediately to stop collection process. I told them I would send a check when I received the correct bill and was not going to give them credit card information over the phone due to the fact I never received a correct bill.

Company: T-Mobile
Country: USA
Site: t-mobile.com

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