T-Mobile
Billed After Cancelling Service and Sent to Collections for $1017

I Cancel service with T-Mobile because of an auto crash that put me out of work. 6 months later I got a bill for $875.00. I was still out of work and when I called them to find out why I was being charges I find that it was because they had not closed my account and kept charging me. They had told me they had no recording of me cancel my account on the day I called but could see that I had not used my phone in months.

When I first called I remember when I first called to cancel that they said this is being recorded. So I mentioned this to the representative and they told me they would have to review this and look into this. I figured they would call me back in a few days instead I got a bill in the mail for $980 dollars. When I

Called them back they said their investigate shows they conveniently had no recording for that day I in question.

I figured that I better pay on this to avoid collection and talk to them in reducing the bill for $600. I sent the money and thought that was the end of that (I should have certified mailed it for it was money I could not afford to lose). All most a year later it was sent into a collection for $1017.

When I was contacted by collection, they said there was no record of me agreeing to pay $600 to T-Mobile or messages about cancel. After talking to them they agreed to collect on the original $600 and said they would send me a bill.

When I got the bill they wanted the full amount $1017 and a day later bill that said $915. If you get locked in with T-Mobile, a little advise to you. Record any conversations with them, because they will rip you off in the end and if you send them a closing bill certify it.

Company: T-Mobile
Country: USA
Site: t-mobile.com

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