The UPS Store #0463
Wrong Inmate Name and Number on Magazine Shipment to Prison

I went to this store yesterday to send a package of magazines to someone in the Illinois prison system. I purchased the envelope that they said I needed to mail them and also filled out all the forms. When I got my confirmation via email about my shipment, it was ALL wrong. They did not get the first name, the last name or the inmate number correct. That is ALL the identifying information that is needed in order for this to be delivered. I immediately called the mail room at the prison, and they found it in unidentified packages. I was able to describe it and who it was from, so they accepted the information I gave them as to whom it was meant for.

When I called the store, I was told, "It got delivered, we did our job." I certainly do not think that a store in a local community, which does nothing but shipping and cannot get it right, is entitled to be paid for the service it provided, since they got it all wrong. They did not enter any of the information correctly. They told me to come back and they would give me a discount next time. I cannot imagine ever trusting them with anything I needed shipped in the future, and I told them so. Their response was "too bad," and that is all they were willing to do. The employee and the owner screamed and yelled at me. I cannot understand how a store so small, serving a community whose demographics are not too large as far as their customer base, would not take the time to satisfy a local's complaints and do more than say "I am sorry we messed up."

I would NEVER go back there, and I think anyone else in the area should do the same. Drive to UPS or use the good old US Postal Service!

Company: The UPS Store #0463
Country: USA
State: Illinois
City: Buffalo Grove
Address: 113 McHenry Rd
Phone: 8474597060

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