The UPS Store
Camera Shipped to APO Address Lost With No Store Records

A very long story, but here goes:

I am a currently deployed member of the US Air Force, and I wanted to have my personal camera here so I could take pictures and capture the moment. I had my friend back at Travis AFB ship my camera and accessories to my APO address with $2000 insurance on it on January 28.

He went to The UPS Store on base (formerly Mail Boxes Etc.), and they told him it was not a problem. The store clerk, Dan, hand wrapped and sealed the box in front of my friend. Dan handed my friend the receipt for the transaction, and when my friend asked for the insurance information, Dan told him everything was on the receipt. My friend walked out of the store.

A few days later, it was realized that the receipt only had the value of the transaction (~$140) and no other description, especially the insurance. My friend went back to the store to get the insurance information and possibly tracking information, and this is what Dan said (paraphrased):

"The US Postal Service handles all packages destined for APO addresses and the insurance on them. The UPS Store only accepted the package and handed it over to the local USPS. Since the package is not handled by UPS, the store does not keep any information on paper or in the computer system about the package. If you require any help with tracking or insurance on the package, you will need to deal with the USPS."

Does anyone see the problem with this picture already? My friend and I have both spoken with the local USPS, and they cannot help us since we cannot provide one shred of information to identify the package, because The UPS Store did not document anything.

Since then, I have been going back and forth with The UPS Store, UPS Corporate, Mail Boxes Etc., USPS, the BBB, and recently the State Attorney General (I am still waiting on his response).

On April 7, I finally received an email (the only email ever) from The UPS Store owner, John Nunn. He said he is working with the USPS Postmaster to try to determine a resolution. I had to give Mr. Nunn an itemized list of what was shipped so he could do "something." I have been calling once a week to see if there is an update, but I get the same response from Dan every time: "Mr. Nunn is working on it. We'll keep you in the loop."

As far as I can tell, I am not being kept in the loop, and they need to do something to get my camera and accessories back. It has been over 3 months. How long does it take to get anything done? It took them a few minutes to lose my package, but it takes them forever to compensate. I hope they are not trying to delay as long as possible until I give up.

Company: The UPS Store
Country: USA
State: California
City: Travis AFB
Address: 461 Skymaster Dr, Bldg 650
Phone: 7074376145

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