UPS Store
Package Sent Via USPS After $103 Charge, Refund Refused

On 3/23/07 I went to this UPS location to have my package shipped internationally. The customer service rep, Sandra, informed me that the total cost to mail my package with insurance through UPS was $103.00.

Eleven days later, the United States Postal Service returned my package to my door because it did not have the necessary papers needed to ship it.

It was when I received my returned package that I learned it was not shipped through UPS. Rather, UPS mailed my package through the local post office for half the price that I paid.

I went to the UPS store to ask for my refund because I no longer wished to mail the product. The owner refused to refund my money. He stated that he would not give me a refund because USPS will not refund him his money.

I went to UPS specifically to have my package shipped through UPS and not USPS. This store is a ripoff and misleads its customers into thinking their package will be shipped through UPS. If I had been informed that it would be mailed through USPS, I would have gone to USPS myself and mailed it. USPS is closer to my house, but I chose to mail this package through UPS.

The owner informed me that he would be at a loss if he refunded my money and stated that he is in business to make money. I guess that means being dishonest to his customers and charging them for a service that he would not provide.

Company: UPS Store
Country: USA
State: Illinois
City: Aurora
Address: 3015 E. New York St. Suite A2
Phone: 6308516611

  <     >