DirecTV
$49.99 Service Call Fee for Freezing and Pixelated Channels

I have been a DirecTV customer for a little over a year now and just started having some reception problems, with freezing and pixelization on several channels. I called customer service and was told that I need a service call and there would be a charge of $49.99. I don't understand how they can charge for a service call when they charge a monthly rental fee for the converter boxes.

I asked to speak to a supervisor and was transferred to the customer retention department. After 30 minutes of debating why I don't feel they should charge me a service charge to make the television service that they provide work, I asked to speak to a supervisor again. I was placed on hold, and when the rep returned, she offered to waive the $49.99 fee if I would enroll in the Service Plus plan at a cost of $6.00 per month. I am not sure if that was per receiver, as she was not very clear.

I would not recommend this company to anyone. I have been a good paying customer for the duration, and the one time that I have an issue, they want to milk me. I refused to agree to pay any service charges and offered to cancel my service, and I was told that I would be responsible for a $20 per month pro-rated cancellation fee ($220 to cancel).

So now I have become a prisoner of Directv. I have to continue to pay for service that they cannot provide. Imagine if there was an issue with a cell phone tower and you called your provider and they tried to pass a service charge on to you to repair the signal! Buyer beware...

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: 2230 E Imperial Hwy

  <     >