DirecTV
Signal Problems, $80 Service Call and Cancellation Fee Warning

I switched from cable to DirecTV 13 months ago. We had a great introductory rate and were pleased with our service. After the year was up, our bill went up considerably, so we decided to downgrade our package. And then all of a sudden we started having signal problems. We would turn on the TV to find the directory working with a blank screen. Another time, we had nothing at all. Each time we were able to fix the problem over the phone (after a 40-minute phone call each time, I might add). No problem.

I just got off the phone with customer service and, shortly afterwards, the customer retention center. I'm fuming! I called to report a signaling problem (blank screen) and was told that this time we would have to have a tech come out for eighty dollars. It simply didn't make sense that we would have to pay for problems they are having with their product. They decided to waive the service fee, but we were warned that if it happened again, we would be fully responsible.

I told him that I was positive it would happen again. After all, we've had problems before, and this time twice in one month. I told him that I would just cancel if it happened again. He then told me that I would have to pay a cancellation fee. We agreed to a one-year commitment with our satellite service but a two-year agreement with our receiver. I could feel the satisfaction in his voice when he realized he had me trapped.

I would not recommend DirecTV. I think they sell a bad product and have poor customer service.

Company: DirecTV
Country: USA
State: California

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