DirecTV
Billing

I was given one price for the package and two weeks after the installation was done, Directv went into my bank account and took out an amount that was greater than what was quoted. I spoke with one customer representive who stated that the over payment would be credited to my account. Later, I received a new bill which showed that nothing was credited to my directv account. I have spoke with numerous customer representatives without any help. Then I was told that if I wanted to cancel, I will be charged something like $250.00.

I don't understand why directv goes into your bank account and withdraws payment before services are rendered.in my case they went into my bank account two weeks after installation.

They told me the reason why my payment was high was because my rebate had not be processed. How is that my fault? The company never allowed time for it to be processed since they went into my bank account two weeks after installation.

I am very dissatisfied with Directv and I will tell all my friends and family not to get Directv. Stay with the cable company! I wish I had.

Company: DirecTV
Country: USA
State: Washington
City: Washington, DC

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