Verizon DSL Service
Told Could Cancel Anytime, Then Billed Four Times the Quoted Price

I called Verizon to ask about their internet services around the end of September. I was hesitant to begin with, and wanted to check how much it would cost and how fast it was but the lady at the other end gave me a very nice quote (i don't remember the exact number but it was a good deal) so I asked do I sign a contract, is there any problem in case I need to cancel? She told me there would be no problem and I can cancel at any time I want...

So two days later my roommate found a good deal with Comcast and we decided to go with them, I called Verizon repeatedly to cancel but they kept asking me for an 'account number' which I did not have at the time since I ordered over the phone. After a couple of calls I asked why they needed the number, I was told they had no other way of confirming I was who I said I was since they don't retain SSNs. I got a box from them which I never opened and ignored their emails inviting me to 'activate' their services.

When the bill finally arrived I was charged 4 times the amount I was told (around $60) which included some 'games and services' which I never subscribed for. I called again and gave them the account number and asked them to cancel my account (in November). Now it is January and I'm still getting their bill, in a timely fashion with charges that do not reflect what I was told for a service I do not want. Since their customer support only works on weekdays, I am finding it difficult to spend my time talking to them.

I feel very helpless against such a big company trying to take my hard earned money by intimidation. Please be careful, don't order over the phone unless you can prove what they promised you.

If anyone knows whether there is a legal action I can take to prevent them from ruining my credit score I'd really appreciate it. These are tough times and I really can't afford to pay them.

Company: Verizon DSL Service
Country: USA
State: Texas
City: Dallas
Phone: 8008374966
Site: verizon.com

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