Verizon Wireless
Billing

I called to cancel my service in July because I lost my job & couldn't afford to pay wireless service.

The representative fast talked me into putting my account on hold explaining I had earned money so if I chose to continue my services at a later date I could use that money towards a new phone or etc... Months went by

& I didn't know it but Verizon activated my wireless service. Next thing I know I receive a bill for $101.34.

I called Verizon spoke with a rep., who told me yes we put your account on hold but you were suppose to call

Us in 3months if you no longer wanted the service. I explained I had no idea, I have no recollection of being told the account would automatically re-activate & I never used my computer. I told her to check my account she would clearly see I never used the service because I didn't know! I understand they hear heartfelt stories all the time but between loosing my job March I was also taking my mom for her radiation / chemo treatments from 2010. She passed Nov. I asked if there is ever any acception to delete these charges seeing I never used any minutes, etc. I was Xferd & told by another rep that they would take off fifty some dollars, not sure of exact amount but I received another bill which didn't reflect that. I feel that I in good faith did not understand they would active my account and the charges should be dropped.

Company: Verizon Wireless
Country: USA
State: Wisconsin
City: Milwaukee

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