Fedex
Website offers no signature option for international documents

I was processing my international document shipment on Fedex.com, and I noticed that Fedex now does not allow me to request a signature from the recipient. It defaults to "no signature required." I selected "Documents No Commercial Value," and I do need a signature, because these are legal papers that need to be signed for. There is no such option at Fedex.com. Fedex.com has never been a user-friendly website.

I called Fedex international support, and they told me that I was wrong and that there is an option for a signature. Well, there is none. The female rep kept arguing and was not very friendly. She kept interrupting me and not letting me explain the problem. Then the Fedex representative put me on hold, and I waited exactly 30 minutes before I hung up.

Then I called again. The other lady was polite and transferred me to "Cindy," who had the same voice as the one who put me on hold forever, yet she said she was not the same person. She kept repeating that it was not true, that there is an option for a signature, and that I must enter a value. I kept explaining to her that documents do not have a monetary value, yet I need a signature of the recipient. I tried entering a value, and more problems popped up. She put me on hold and soon after hung up.

I then went to UPS.com and shipped my shipment with no problems, with documents and a required signature, and a delivery confirmation option was even there. Also, Fedex has been spamming me with "DHL is gone, use Fedex" messages, while we never used DHL for shipping.

Company: Fedex
Country: USA
State: Nationwide
Site: fedex.com

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