UPS
Delivery notes posted without attempt and redelivery promises not kept

The UPS person for my route in Hoboken, NJ does not actually deliver my packages. He simply pastes the "delivery attempt" note on the door and moves on. I have complained to UPS about this twice already and posted large notes on my apartment's front door indicating that I am home and awaiting delivery... Neither has helped.

In the most recent instance, UPS told me the guy would attempt to redeliver the package on the same day. They gave me a timeframe for redelivery at "around 5PM, " and after calling them at 6,7, 8, and 9PM, they still assured me he was coming, possibly as late as 11PM because it was their "busy season." He never showed up.

Now UPS is telling me I asked them to hold the package at their delivery center in Secaucus, NJ, which is difficult to believe considering I live in the walking community of Hoboken, NJ and have no car.

Through this process, UPS has also promised to call me back twice and not honored the promise. I have had to explain the situation each time I call, as they do not keep notes on open complaint cases. After hours on the phone, the best they can do is tell me that at some point the driver will re-attempt delivery.

Company: UPS
Country: USA

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