UPS
Missed delivery attempt and promised pickup confirmation calls never made
- 12-22-2008
- 15
First delivery attempt made 12/19 @ 3:28pm. A notice/slip was never left indicating an attempt was made. Knowledge of delivery attempt was known through online tracking.
At 5:46pm (12/19), called UPS to track package for pick up at UPS center. UPS said a representative would call within the hour to confirm the time of pickup.
At 6:55pm (12/19), called UPS again to state that a representative from the center had never called. An attempt was made to change the delivery method to have the package sent to an alternate address with a doorman. UPS said, such an attempt would push back the delivery date (earliest delivery would be on 12/23). Therefore, I told UPS I would rather pick up the package the next day at their center.
At 9:41am (12/20), called UPS to confirm package was at the location specified. They said a representative from the center would call within the hour. I was told that if I did not receive a phone call that I can be assured that the package would be at the location since a request was made from the night before.
At 12:24pm (12/20), called UPS again since they had never called me to confirm my package would be at the center. I needed a confirmation from them since I would be using my lunch hour from work and renting a car. I was assured yet again that the package would be there.
About 1:45pm (12/20), an attempt to pick up the package at the specified location... The agent had said that a second delivery attempt was made to my apartment. The package "was never pulled from the truck" despite several calls to UPS.
At 1:58pm (12/20), called UPS to complain regarding the situation. I changed the address to have the package delivered to my friend's address with a doorman. A promise was made that the package would be delivered on 12/22. I was also told that I would receive a phone call to confirm delivery.
As of yet, I have NEVER received a phone call from UPS.
*if you want your package delivered, do not waste your time with UPS. I will never again deal with a company that uses UPS. Terrible service.
Company: UPS
Country: USA