UPS
Repeated failed delivery attempts blamed on apartment gate code

The UPS drivers here are running a scam that enables them to charge UPS for numerous failed delivery attempts. I ordered a package and the UPS website indicated that a delivery attempt had been made but no one was home. The next morning I left a note on the door asking the package to be left at the door. That evening, the no package, note still there, and website says another delivery attempt was made. Same thing happened the next day. That night I called the service center, and they assured me the package would be left. Well, today the website says that the driver can't get past the apartment gate code. What a joke! I've been getting packages here for years from UPS, an NO ONE has had a problem getting past the flimsy security gate. Also, how was he able to get to my door the past 3 days and report that no one is home? These drivers get paid by the run, business is slow, so now they are trying to increase their runs at the customer's expense. Now the website says that UPS will MAIL me a postcard telling me that they need access to the gate.

Company: UPS
Country: USA
State: Texas
City: Houston

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