Sears
Deceptive bait and switch business practice

I went to Sears on "black friday", at 5am to purchase the advertised Samsung washer dryer pair for $999.99 I stood in 3rd line for almost 2 hours and then the associates took names, numbers, and the description of the appliances we wanted and told us that they would call. When I inquired about a rain check, she said that she didn't know anything about them.

3 days later, I got that call and it was to tell me that they are offering me a more inferior product at the same price. I "e"d management but got the stock apology indicating to me that they hope I am enjoying my appliance purchase.

I am remodeling my house before I move in and I want to have all new everything. You would think that in these lean times, a big store like Sears would bend over backward to get my business, and several grand at that. I feel that they should honor their advertisement and not do the old bait and switch. I feel that I was led on illegally by their advertising.

Company: Sears
Country: USA
State: Texas
City: Dallas
Address: Red Bird Mall

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