Sears
Advertised Samsung TV Unavailable Anywhere and Promised Substitute Not Provided
- 01-05-2010
- 23
This review is a follow up to numerous phone calls to Sears on 1/26/10 and a letter to the CEO, Bruce Johnson on 1/28/10.
In response to a printed ad for Samsung televisions for the week of January 24 thru January 30, I learned that the advertised TV was not available, none could be located in the entire Sears network, and because this particular TV was a "closeout" nothing could be done. From conversations with local Sears store managers, I don't believe there were any available when the ad came out, and that this is false and misleading advertising.
The lack of accountability, the barriers to contacting a live human being at the corporate level, the written promise in the ad that "an equal or better item at the advertised price" would be provided if Sears had none in stock—all contributed to a frustrating and unsatisfying experience. This appears to be an example of "bait and switch" and was a lure to get prospective customers into the store.
Company: Sears
Country: USA