Sears
Bait And Switch AND Selling Items Not In Stock Black Friday fiasco continues for new Kenmore washer and drye

We were shopping in Dover before Black Friday for a new washer and dryer in Sears. We were informed by the salesperson that really good deals on a different set (a Samsung front loader) would be available on Black Friday. We were even quoted prices. After waiting in line for 2 hours, we were told that "Sears changed the prices." Needless to say we were upset because the prices weren't honored.

After calming down when we left the store, we decided to try another Sears to see what we could do about seeing what other models were available in a decent price range. We entered the Middletown store, where we looked at the Kenmore models for around the same price that we were initially quoted for the Samsung. We decided to purchase them. We have been periodically been checking the status, as we had delivery scheduled for December 22 in a new home. We do not have a washer and dryer yet, this is a new install. We were told today that the set was backordered until sometime in March. This is unacceptable!!! Unfortunately, we allocated a certain budget for this expense, and are unable to shop or spend for another set. There is also a 15% restocking fee. We were offered the floor models, at no discount. Again, we feel forced into this due to the fact that we are settling on one day, and moving the other 2 days. I do NOT recommend Sears at all.

Company: Sears
Country: USA
State: Delaware
City: Dover And Middletown
Address: Route 13 - Other Sears Site Broad St

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