Direct TV
Debit Account Charged $478.79 and Receiver Refund Never Issued

Hi my story began in September. I live on the westbank of New Orleans, Louisiana, my family and I were just let back to our homes after hurricane Gustav hit our city. Beginning to replace our food and pay some bills, I decided to check my checking account balance to go to the grocery store and my account stated negative balance, so I called the bank and find out it came from Direct TV taking out $478.79. I then called Direct TV, they told me it was from the month I owed, and a extra month for canceling the service, and the receivers I had at my home. On September 16 the receivers had arrived at Direct TV, I called, a representative, she told me that I would get a refund for the receivers and that it would take 5-7 business days to be back on my credit card, the funds were never put back on my credit card. I continually called to find out the status of my refund, everyone I spoke with gave me the run around. It is now November almost Thanksgiving and I have not received my refund yet. The last time I called I was told it will take 6-8 weeks to receive a check in the mail. The last two times I called I was told that they have to down load the receivers due to the fact of pay preview movies, no one in my household downloaded any pay preview movies. I have kept some of the representatives names I have spoke with, one supervisor in particularly name Christian badge# X3137. Christian then told me to write a letter to the address of P.O. Box 6550, Greenwood Village, Colorado 80155. I wrote a letter and mailed it off not sure if they received it yet, but I will not give up, the refund money is mines and I will try my hardest to get it.

Company: Direct TV
Country: USA
Site: directv.com

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