Direct Tv
Unexpected $4.99 Receiver Fee and Smaller Credit Than Promised After Signup

About 1 month ago I signed up for Direct TV, I ordered 1 dvr and I had 2 receivers from a previous account. They told me they would give me a free 3 room installation, which they did, but they told me I had to purchase 2 additional cards at $20 a piece. I did. For my old receivers. They also told me they were giving away vouchers for $20 off a month for 1 yr. They said my bill would be about $54 a month.

My 1st bill was $68 for the first month because they didn't receive my voucher yet. I just got my second bill it was $78 I called and the other rep. Told me that they are going to charge me $4.99 a month for my own receivers, even after I purchased 2 cards for them, which they did not tell me that when I first signed up, or I would have just ordered new equipment with my new account, and the cards wouldn't have cost me anything, just the $4.99 a month which I am paying now anyway. And they are only giving me $10 off the bill a month for a yr. Instead of $20. All they will do is apologise for the misrepresentation, but will do nothing about it, and now I'm stuck in a year contract.

Company: Direct Tv
Country: USA
State: Texas
City: Houston
Site: directv.com

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