Dish Network
Credit check for $25.88 overpayment delayed after cancelling

I cancelled my Dishnetwork account effective 8/31/07. Since they bill in advance I overpaid by $25.88. I was told that they would send me out prepaid shipping lables and boxes to return the satellite boxes and that as soon as they received these they would send me a credit check for the $25.88. They received the receivers on 9/19/07. On Oct. 5th I called to find out what happened to my credit. I was told that they would process it for me and that I should receive the check within 7-10 business days. On Oct. 22nd I still hadn't received the check so I called again and spoke to a supervisor (3JQ) and she said that it hadn't been sent yet and that she would expedite the process and I should receive the check within 7 business days. Today I still hadn't received the check and called yet again. I was told today that the check was sent out on the 29th and that I should receive it within 4 to 7 business days. I asked what happens if I don't get it in 4 to 7 business days? It was repeated to me that I should receive the check within 4 to 7 business days. I told the rep that I heard that and even understood that, what I wanted to know was... What if I don't get the check within 4 to 7 business days, what is the procedure at that point. Again it was repeated to me that I should get the check within 4 to 7 business days. It was as though that was the only English the rep knew. I had been told twice before that I was to receive the check by a certain time and had not. This is only $25.88! How hard can it be to send me a check! After an hour on the phone I was told that if I don't get it by November 8th I need to wait until November 26th to have them mail another check that I will be lucky to receive before December 8th. Merry Holidays! They had the receivers for over 30 days and took no action to credit me my money. If I had owed them then I would have been charged a late fee and finance charges etc. They really are pathetic and I am glad I am no longer their customer.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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