Verizon
Phone Move Delayed for Weeks, Then Collection Notice After Cancellation

I was a customer of Verizon for 4 years, using their basic home phone service & their high-speed DSL. When I needed to move around April I contacted them 4 weeks in advance, ordering my phone service to be moved. The apartment I was moving into was in a building right across from the building where the old service had been installed, which is to say, it should have been very easy to complete this job.

So when I ordered the transfer of the service over the phone, the agent at the other end assured me she had everything down & the service would be working at the new residence by a certain date.

We moved to our new apartment, but there was no sign of any life in the phone service. My husband & I incessantly called up their customer service number, at times holding for 45 minutes (has anyone noticed too that for such a huge utility company, their customer service department works only 8AM-6PM Mon-Fri). At one time, the rep at the other end explained that the delay was because they had transferred the line to another address in another STATE! So while Verizon bumbled their way through their own mess, our small home-based business suffered as now we had no access to phone or internet.

After 3 weeks of this, I called them up to cancel the service. After a month of cancellation, I got an invoice from them for the phone service. Again I called them up & informed them that the service was canceled due to their ineptness. The rep at the other end told me to ignore the bill as the account had been closed. This was in Jun- July.

In Sept I got a bill from a third-party collection agency demanding $99 towards Verizon phone charges. Again I spent 2 days pursuing Verizon. I was transferred from one ignorant fool to another, each one taking me on a different spin. The final two agents at the other end then turned aggressive on me, stating these charges were due, & I had to pay them up.

I then realized that Verizon to cover their sloppy work methods & ethics, simply does not leave a paper trail. You just HAVE to call them up to resolve anything, & of course, there is no trail left there.

I would now like to not only dispute the charge, but I would like to file a counter-charge against Verizon for harassment & the loss to my business for over 4 weeks from their inability to provide phone & consequently internet service.

Company: Verizon
Country: USA
Site: verizon.com

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