Verizon Communications Inc
Order cancellation, no notification

I requested my telephone and Internet Service be transferred to my new address on November 26. Verizon indicated the current residences of the condo I was moving to still had phone service and it would need to be disconnected (key point). The Verizon employee set up an appointment for me on December 9. At 3:00am on December 9, I received several emails from Verizon cancelling my Internet service. I called and I found out my appointments was cancelled because apparently they did not have my unit number (but how could they know the previous residences had not turned their phone off yet). Anyway, I spoke to Mr. Ramsey who informed me he could not adjust my bill, he did not have record of the order number and the only thing he could do was to reschedule my appointment. On Friday, December 12, a Verizon employee came to establish my phone service and I was told there was no record of an order for the Internet. I contacted Verizon today, December 16 and I was told I needed to have a brand new order put in because again, there were several mistakes made and I wasn't scheduled to have my Internet service and that it will take a few days to have service.

Company: Verizon Communications Inc
Country: USA

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