UPS Store #5851
Abysmal customer service

I used UPS Store #5851 to send a package via USPS International Priority to Hong Kong. I was charged $45.00 in what the receipt simply calls "International Shipping." When the package arrived in Hong Kong, I was told by the recipient that the actual shipping on the package was $27. When I called the UPS Store to find out why I was charged $18 more, I was told it was an "up-charge" based on a "percentage" of the actual shipping. If truly a percentage, it would not even out at $45.00, and 66.666667% is far too high a percentage, I think. There was nothing to warn me that there would be this extra fee, nor how much it would be. I was told, like on the receipt, that this was merely the cost of shipping. When I explained this to the owner, she became very patronizing and snippy.in a sarcastic tone she told me that she "didn't know [she] had to make [me] aware" of the extra fees and that these fees were mandated by the UPS Store at the corporate level. When I called the UPS Store corporate customer service, I was told that there were no extra fees mandated by the UPS Store corporation and that individual franchises were in control of their own pricing.

Company: UPS Store #5851
Country: USA
State: South Carolina
City: Charleston

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