UPS
Misinformed Twice About Shipping With a Corporate UPS Number

I called this UPS store about sending a package with a corporate UPS number. I was told that UPS did not do that, at all, period. I went to the store with the package. Shipping was going to be $33. I was told the UPS store could not ship with a corporate UPS number. I said yes, I had been told that earlier, and had been told in fact that UPS simply would not do that. They confirmed that. I told them I thought that was not true. It took 10 minutes of arguing for the store employees to let me know I had to go to a UPS customer service center elsewhere in the city. By that time, people in the store were looking at me like I was causing a problem, when the problem was that I was about to be mischarged because I had been misinformed both on the phone earlier in the day and then by the employees in the store when I visited.

To get adequate customer service (and adequate customer service would have meant being accurately informed about where to get service for shipping with a corporate number, without a personal trip and a 10-minute argument with 2 employees in the store), I had to argue for 10 minutes and appear like a public nuisance to other customers, just to save myself an unnecessary $33 charge for a routine corporate transaction. This is not right, and it is either poor training of employees or willful negligence by management, employees or both.

Company: UPS
Country: USA

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