The UPS Store
Elderly Mother Charged $87.89 for Box Filled With Popcorn

Do not go to these stores! They are a ripoff!

My complaint is directed at The UPS Store franchise in general, but it was Store #909 in Charlotte, NC where this transaction took place.

My mother (who is 89 years old) went there on 3/23 to have a package sent to me in Brooklyn, NY. I asked her to get it to me on Friday, 3/25. The items were one blazer, one sweater and three pairs of women's flat shoes (ballet slipper style). They were placed in a huge box three times the size of the items being sent, and two thirds of the box was filled with popcorn!

This box was chosen by the store manager and was not done in the presence of my mother. They took advantage of an elderly woman and overcharged for a shipment that would have cost half what was charged by shipping in a larger box and by adding extra materials. The cost for 2-Day shipping was $69.25, and the extra charges for packaging (box, popcorn and service) were $17.62, totaling $87.89.

I called Store #909 and spoke to the manager. After I insisted that they were taking advantage of their customers, he said, "You need to contact a doctor! And I won't do anything to help you."

I then called the UPS Stores customer service department to file a complaint: 888-346-3623. They said they would contact the store manager to inform him about my complaint, but that nothing could be done on my behalf, since these stores are franchises and operate independently.

I have also called UPS, but they have nothing to do with the UPS Store franchise and will not intervene on behalf of disgruntled consumers.

This is not the only experience or location where I have experienced similar practices of overcharging customers for selecting larger packages than necessary.

Do not go to these stores! They are a ripoff!

Company: The UPS Store
Country: USA
State: North Carolina
City: Charlotte
ZIP: 28226
Address: 8334 Pineville Matthews Road
Phone: 7045436565
Site: theupsstorelocal.com

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