Direct Tv
Card Kept on File After Disconnecting, Two Payments Failed

I recently disconnected my Directv service due to many reasons. When I did this on Sunday, August 24th, the disconnection department told me my final bill would be charged to the credit card on file. I advised the rep that I'm not authorizing this. I was basically told tough cookies. I have been fighting through emails as well as over the phone to have this information removed. I have explained that the reasoning is that they failed to process 2 of my payments, one in July made via their website and one just a week ago via the automated phone system. They failed to tell me why they weren't processed. They took it upon themselves to set me up on ebills because I pay online.

Yesterday I spoke with a CSR at DirecTV, and management refused to take the call but told the rep to tell me that my debit card info is removed. But emails received today state otherwise.

I have filed complaints with the BBB, FTC and FCC, but I don't know what else to do. I don't trust this whole thing because I don't even know what my final bill is supposed to be, and they haven't sent me a bill in months. Plus, I live paycheck to paycheck. My bills are always paid, but there's not much left over. I have explained this to them and they don't really care.

I don't recommend the service. It's overpriced, and for the package I had I can get the same thing from Charter for cheaper; actually, I'm getting more for less. Hmm, I would love to see this company go belly up. They are really terrible.

Company: Direct Tv
Country: USA

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