T-Mobile
Rip-off!

Today, I was switching my SIM card from one phone to the other. When asked for my PIN number, I put in the correct number once, and my PIN was blocked. I talked to a representative online who was unable to help besides giving me my PUK (PIN Unlock Key), so she suggested that I go to a retail location and have a sales representative help me there. I went in and the woman took one look at my phone and said "You're going to have to buy a new SIM card. They are $20 plus tax." After about 5 minutes, I finally convinced her to at least try and unlock it. She couldn't figure it out either, so again, she told me to buy a new SIM card.

I'm not one to spend money if I don't have to, so I took my phone and SIM card home and transferred it into the other phone. I was able to input the PUK number and new PIN. Then, I transferred the SIM card back to my other phone and entered my new PIN. Voila! My phone works again. So, I really didn't need to spend $20.

By the way, I have no other phone so I couldn't call customer care and the sales rep at the store would not call, nor would she ask another employee for help.

Company: T-Mobile
Country: USA
State: Ohio
City: Columbus
Site: t-mobile.com

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