Nextel-Boost Mobile
Ripoff rude customer service agents rude store sales reps

This company has alot to learn on how to treat its customers. It started on 02/03 Me and my husband went to the Nextel store located on Dunn ave in Jacksonville Florida we waited for atleast 25 minutes before we were even assisted. Finally the sales rep came over and asked us want we needed. We informed him that we would like to purchase two boost mobile phones and get the premium plan which is like a pre paid plan but for like $49.99 a month and the funds come directly from your checking account. He seemed aware of what we wanted, we picked out the phones, he told us the total we paid for the phones and then he handed us the phones in a bag and said have a nice day. We were then curious and asked how do we activate them? He said oh just open the package and it explains it all. We left the store, went home to activate them call the number inside the package and told them the exact same thing we want both phones on a premium plan. The rep activated the phones and then transferred us over to the "premium plan department" where we were then informed that we could not have two phones on a premium plan using a the same credit card even if the phones and credit card is in the same name. The rep even went as far as saying she didnt care if the phones were in "Mickey Mouse's name! Wow! GREAT SERVICE HUH? We then tried to take the phones back on 02/04 they informed us we could not because we already activated them so now we are stuck with so crummy phones without the service we wanted in the first place and this company does not care. We even spoke with a supervisor who told me he didnt even have a complaint line phone number to give to me. Needless to say this was the worst service I have ever had and I wouldnt refer anyone to boost mobile. We only got it because all of our friends have it now our friends dont even want the service anymore. Should have tried T-mobile...

Company: Nextel-Boost Mobile
Country: USA
State: Florida
City: Jacksonville

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