Sirius Satellite Radio
Overcharged on credit card and on eternal hold when trying to get customer service representative

Sirius has terrible customer service. I was charged on my credit card and amount that wasn't at all what I agreed to over the phone with the sales rep. I was charged two separate charges for $48 each and I hadn't even installed or activated the receiver yet. I was all within 30 days money back guarantee, so I needed to call within the 30 days. When I called to attempt to return it and to cancel the service (which technically wasn't even connected as I didn't have a device installed), I was on hold one evening for 20 minutes for 3 separate times. I was transferred 2 or 3 times each time and still could not cancel the service. I had to call my credit card company to file a complaint and to try to get the charge reversed.

I however couldn't return it without a Return Merchandise #, but was unable to since I was not able to speak to the correct person even after being on hold and being transferred several times and in the end being told that that was a different department and then finally after being on hold for an additional time, couldn't take the wait.

I called again on another evening 2 weeks later and was finally able to get an RMA number, but was transferred 3 times again and still not 100% sure the service is cancelled.

I'm hoping this will be the end of it, but from reading the other complaints, I have my doubts.

Company: Sirius Satellite Radio
Country: USA
State: New York
City: New York

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