T-Mobile
Plan Switched Without Notice, Cancellation Ignored, Final Bill Disputed

I transferred with my job to a new city. T-Mobile service in the area was poor. I contacted the T-Mobile vendor to ask about different coverage packages. I don't remember switching packages, but I was in fact switched. This is not where the problem came in. I contacted T-Mobile on August 28. I discussed the fact that I didn't know that my service had been switched to which the representative told me that I had switched the service (reduced minutes).

I had continued to use my service as though I had the 3000 minute plan when I actually had a lower plan, which resulted in an excessively high phone bill. On that day (Aug 28), I told the representative that if they could not work with me on the bill that I would cancel my service.

The representative told me that he had to talk to his supervisor and the supervisor said that they could not do anything because I approved the plan. I told them that day (Aug 28) to cancel my plan. In September, I received a full bill. I went over to the T-Mobile store (September 16) and talked to a sales person who told me to contact T-Mobile from inside the store. I asked them why wasn't my phone service cancelled in August when I told them to turn it off.

They said that they have information on the call but didn't have anything saying that I wanted my service cancelled. I then asked them how many times had my cell phone been used since August 28. They said they didn't see where it had been used. I told the representative on the phone that I thought the phone was turned off as I requested.

So, I asked the store representative what the final bill would be and I paid exactly what she told me the final bill would be. Now, I have a bill for $18.85 because they say that I did not pay the final bill.

Company: T-Mobile
Country: USA
State: Ohio
City: Cincinnati
Address: PO Box 742596
Phone: 8009378997

  <     >