Sears
Lawn Tractor Repair Visit Cancelled After Technician Lacked Bolts, Wages Lost

I bought a Sears lawn tractor and 3 year warranty in June from my local SEARS store in Pottstown PA, in May I paid $162.17 for their preseason special, while doing the tune up the tech saw that the 3 mandrels were broken and the nose roller missing, he ordered the parts and set up installation for June 10th. I called June 9th to see if it was still taking place, the girl asked if I received the parts, I told her I received the 3 mandrels and the nose roller, no bolts to install with, she stated that the tech stocks the bolts on his truck, I was given a 9 hour window for service on June 10th. At about 3:55 pm the tech called to say he did not have the bolts and there would be no service today. Why did the woman I spoke with on the 9th tell me the tech stocks bolts? Why were the bolts not ordered with the Mandrels and roller? The woman I spoke with on the 9th should have canceled the appointment and rescheduled it. Instead I lost a days wages and had a very frustrating day that ended with me on the phone for over an hour trying to work this out with 3 different customer service reps, 2 of them disconnecting me. What can be done to compensate me and convince me that SEARS is reliable, dependable and their warranty is worth the extra money it costs? I can't wait any longer my grass is already 18" high.

Company: Sears
Country: USA
State: New Jersey
City: Lakewood
Site: sears.com

  <     >