Sears
Treadmill Repair Delayed Two Months, Tech Never Inspected Machine

On January 28th, my treadmill broke while running. Due to purchasing an extended warranty contract, I called Sears Home Repair. Operator advised me that the next available appointment was Feb 21st! During our conversation, the operator asked ME what parts I needed for the repair?! After several minutes of GUESSING, she ordered a roller for the treadmill. FIRST complaint-a tech should have first looked at the treadmill to determine what was broke and what needed. Then on Feb 21st, the tech calls my cell and tells me that he doesn't have all the correct parts ordered. The tech NEVER even looked at the treadmill. The tech then tells me that the next appt is March 2nd. On March 2nd, the tech comes to the house and finally looks at the treadmill. He then tells me that the parts our on back order. The tech then says it will be around March 24th before he can fix the treadmill correctly. Two months after it has been broke. I called customer service 3 times and never once has anyone offered a solution. In fact, one operator told me that I don't have to buy from Sears again. WOW, great customer service there! Once my extended warranty is expired, I will never purchase another item from Sears.

Company: Sears
Country: USA
State: Pennsylvania
City: Erie

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