Sears
Tiller parts failed under warranty and third-party repair refused

Purchased a tiller from Sears, one of the big professional models. Out of the box it the starter mechanism would not engage. Sears sent out a third party to fix and the tech told me that the tiller had a manufactures defect.

Tech ordered the parts, had them sent to my home and I had to install them. Tiller started fine, but I thought the Sears two year warranty covered parts and labor

I used the tiller and two of the tines broke. Tines are supposed to be made of hardened steel and are not supposed to break. Sears sent me the parts, but again I had to remove the broken ones and install the new ones. I thought the Sears two year warranty covered parts and labor

Last week the tiller would not start. Sears sent their third party repair service out and they refuse to fix under the warranty.

Do not purchase anything from Sears that may require repair as they no longer service what they sell... And they do not honor their warranties.

Company: Sears
Country: USA
State: Illinois
City: Hoffman Estates
Address: 3333 Beverly Rd
Phone: 8005494505
Site: sears.com

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