Sears
Warranty Service Call Cancelled Twice Over Incomplete Stove Parts Order

I purchased a 5 year warranty from Sears to protect a stove that I bought. I recently placed a service call to replace the 2 front handles. After placing the service call but while still on the phone, I asked if the service person would have the parts to fix it. I was told he wouldn't so we cancelled the service call and placed a parts order. A week or 2 later I received a box containing the parts so I called Sears back and placed a service call, a tech was scheduled in 4 days. After hanging up I thought I should check the box to be certain the parts were correct so I didn't waste the time of myself and the tech. Only half of the needed parts were in the box. So I had to call back again to cancel the service call and place a parts call. Now I'm back to waiting for parts and in 7-10 days when the parts arrive I will need to call again to schedule a service call. The frustrating part is that I paid full price for a $300 warranty and feel like I am receiving discount quality service.

Company: Sears
Country: USA

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