Sears
Dryer Repair Delayed by Cancelled Visit and Wrong Part Ordered

Our dryer quit working, so we called around to find someone to do the repairs. Sears gave us the best estimate, but at what price. We bought an extended warranty from Sears for our dryer to cover repairs. It has been two weeks and still no repairs. They did come out, looked at the dryer and left without touching it and ordered a part. The part came in, but the tech called and canceled after we took off a day of work. We called Sears talk to the Supervisor and got nothing. She basically told us to bad, the tech was over booked and could not make it. Rescheduled again, well the tech made it, but guess what the part the other tech ordered was not the part that went out. Now we are waiting on the part again and don't know when they will be back out to finish the job.

Company: Sears
Country: USA
State: Illinois
City: Granite City

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