Hhgregg
Refuses To Honor Computer Warranty ESP hhgregg sold me a 3 yr ESP for a computer In the first year of the plan, the hard drive needs to be replaced, hhgregg technical service will not comply

We purchased a laptop computer from hhgregg in Alpharetta, GA in January. We also purchased a 3 yr Extended Service Plan, ESP.

In May the computer stopped working. When I called the technical service group at 1-866-266-8593, I was given a Case Number and told I would receive a call back to have the computer serviced. Three weeks later, the group has never called me. When I call, I am told that they are still working on the service request. I have called on 12 days and have been told the same story.

Today, Tami, the supervisor, told that their computer files are corrupt and as a result they cannot process my claim. She stated that she hopes their files can be fixed so that they can process many claims, including mine. Until then, hhgregg will not honor my warranty, and she does not know when their problem will be fixed.

Company: Hhgregg
Country: USA
State: Georgia
City: Alpharetta
Address: 5530 Windward Parkway
Phone: 6788672015

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